FAQs

Q: Who are you and what is Sinamex? 
A: Sinamex is known by musicians and audio recording professionals for offering the latest products and expertise in audio recording technology, equipment and instruments at the best prices. We have won multiple awards and are the leading specialist in this business. We are the exclusive distributor for the industry's top manufacturers. We have showrooms in Singapore and Malaysia


Q: Where is your showroom located??
A:  Sinamex
35 Selegie Road #B1-34 Parklane
Singapore 188307


Showroom operating hours:
Mon – Fri: 10.30am - 7pm
Sat: 10.30am - 3pm
Sundays & Public Holidays Closed

 

Q: What modes of payment do you accept?
A: We accept PayPal, Mastercard, Amex and Visa

 

Q: How long does it take to deliver my item after I make a purchase?
A: Deliveries generally about 3-6 working days to deliver from time of purchase but sometimes due to public holidays it may take slightly longer.

 

Q: Can I purchase an item and come and collect it myself?
A: Select the “Self Collection” option for Shipping and pick up it up during our opening hours.

 

Q: Do I have warrenty on my item? 
A: Yes! All items have a one year Service-Mex warranty. Keep the receipt and if you encounter any problems with your product come by to our showroom to get it repaired.

 

Q: I live in Malaysia, do you ship to Malaysia? 
A: Click here to go to our Malaysia online store

 

Q: I don't live in Singapore nor Malaysia. Will you ship it to me? 
A: Unfortunately, we do not ship outside of Singapore or Malaysia 

 

Q: Why can't I purchase Taylor Guitars online??
A: Buying a Taylor guitar from our brick-and-mortar showroom is ideal for a simple reason: It lets you play, feel and compare actual models. That tangible playing and listening experience can be invaluable. Plus, our knowledgeable sales staff can help you make an informed choice. We look forward to see you.

Sinamex
35 Selegie Road #B1-34 Parklane
Singapore 188307

Showroom operating hours:
Mon – Fri: 10.30am - 7pm
Sat: 10.30am - 3pm
Sundays & Public Holidays Closed
Telephone: +65 63388657